• Shipping in Panama City will be less than 24 hours when the order is set on business days, if it is set on a weekend or holiday, it will be dispatched in less than 24 hours of the next business day.
  • Shipments to the interior of the country (in Panama) will be 24 hours, after the order is set on business days, if it is set on a weekend or holiday, it will be dispatched 24 hours after the business day.
  • Shipments to U.S. and Europe 3 - 5 days after the order is placed, we use DHL Express and their costs and conditions strictly correspond to the service they offer us. Its advantage is the security of being able to follow your purchase throughout the journey.

Returns for defects or abuse during shipping: At Heartbeat® we inspect each product in detail for quality assurance prior to shipment, we have not had any cases of damaged product to date and our compliance error rate is well below the industry average. However, it is important to open and inspect your items as soon as you receive them. Please notify us within 5 continuous days of receiving your package, if there is an error with your order, via heartbeatstorepty@gmail.com. We cannot honor changes outside of the timelines set out in our policies. Once we have been notified of any damaged item you have received, we will work with you to correct it.